With the current state of COVID-19, we want to reassure our customers that we are taking all necessary steps to ensure the safety of our customers and employees, including following public health authority recommended guidelines.
Here is how Tularosa is handling COVID-19
OUR WAREHOUSE TEAM
Our warehouse team is taking numerous preventative steps to avoid the spread of the virus, including conducting high frequency deep cleaning and sanitization processes, working in staggered shifts and taking breaks in separate break areas and generally observing increased social distancing practices. The company has also made disinfectant wipes, hand sanitizer, masks and gloves available organization-wide for increased personal protection.
OUR OFFICE EMPLOYEES
Nearly all office employees have been given the option to work from home, and will continue to do so for the extended future. For the small number of office employees continuing to come into the office, we are performing frequent deep cleaning / sanitation of all office spaces, distributing disinfectant wipes, hand sanitizer, masks and gloves and requesting that all office employees observe increased social distancing practices.
In addition to the safety and sanitization procedures listed above, we are also requiring employees to wear gloves when they come into contact with any products or internal packaging materials that will be received by customers.
We use the below carriers to deliver orders, each of them have their own processes with regard to the handling of packages during this time. Please see the below links for the most up to date information with regard to their handling of packages, signature procedures and other information in connection with COVID-19:
At this time, we are continuing to process all orders with the same levels of service that you have come to expect from Tularosa every day. For details, you can check out our shipping & delivery guidelines here.
And because you have enough to worry about right now, we’ve modified our return policies as follows:
Tularosa is extending its domestic return policy on all orders placed in the months of March and April 2020. During this time, we will accept returns within 60 days for a full refund and within 90 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.
Tularosa is extending our international return policy on orders placed February 14th through the end of April 2020. During this time, we will accept returns within 60 days for a full refund and within 90 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.
We’re continuing to offer customer service during our normal service hours, via agents working remotely from their homes. Our team can be reached by email at firstname.lastname@example.org
The Tularosa team is actively and closely monitoring all relevant public health authority communications and will reflect changes as necessary to ensure we’re operating with the utmost care.
Please check back here as situations and policies may shift.
As always, please reach out to email@example.com if you have any questions or concerns.
We hope that you and your loved ones are staying healthy and safe. We’re here for you & each other.